Frequently Asked Questions

You can select "Forgot Password" on the login screen and follow instructions to reset it. 

From the digital banking dashboard, click  directly on the account in question, then scroll down. You will see details on the account like account number, routing number, names on the account, etc. 

• Transfer Funds: Transfer funds between your CNB accounts or accounts at other financial institutions, or make a payment to your CNB loan 
• Zelle®: Send money to almost anyone you know (e.g., a family member, friend or someone you trust) with just an email address or US mobile phone number
• Bill Pay: Pay your bills to service providers, such as utilities or credit cards

At CNB we strive to make the application process convenient and painless.  We can take your application at a branch, over the phone, or through our fast, convenient, and secure online application, which is mobile friendly.

When applying for a home loan there are some additional documents that you will need gather such as:

• Unexpired drivers license or state issued ID card;
• One month of current paystubs;
• Three months bank statements on any accounts not with CNB;
• Most recent statement on any retirement account benefits;
• Copy of your Deed;
• Property tax bill or receipt of payment;
• Documentation of Homeowner’s Insurance;
• Two years Tax Returns with corresponding:
• W2’s,
• 1099’s,
• K-1’s
• If you are Refinancing - A current statement on your existing home loan;
• If you are Purchasing - A copy of the Purchase contract.
• If you are looking for a Construction loan, then building cost estimate and set of plans.

Each situation is unique which might require slightly different items, but this is a good general list of documents you will likely need.  Your lender will be here to help guide you through the lending process and we look forward to being able to work with you.

If you are escrowing (most likely taxes and insurance) with your loan, then each year you will receive an annual escrow disclosure statement.  Our forms follow the regulatory form examples but there is a lot of data which can make them a little more difficult to understand.

Let’s see if we can breakdown what information is included to make it a little easier to absorb:

• Page 1 - Includes information about the upcoming year which includes projections for the cost of the items you are escrowing.  This will drive what your new escrow payment will be for the upcoming year.
• Page 2 - Includes a history of what has taken place in your escrow account over the past year.
• Page 3 - List the projections that were used to set your payment amount for the previous year.  You can compare page 3 to page 2 to see if the projections were close or what differences occurred, which should impact the balance in your escrow account, which would in turn, impact your new escrow payment amount for the upcoming year.

This is a brief overview of how to read an escrow statement.  However, we have put together a more detailed explanation with this Escrow Disclosure Statement document.  If you have further or more specific questions please do not hesitate to contact us.

Getting prequalified is a great place to start when you are thinking about shopping for a home.  When you get prequalified it gives you an idea as to how much you might qualify to borrower, giving you an idea of what kind of houses you need to be shopping for.

To get prequalified, you should provide your loan officer with your basic income, asset, and debt information. We can prequalify you without the following income documents, but we would need to review them in order to give you a firm commitment on the loan amount you qualify for.

If you get a W-2, it helps when you supply your loan officer with the most recent 30 days of paystubs and the previous 2 years of W-2s.  If you are self-employed: it helps to provide the previous 2 years of tax returns, 1099s, K-1s, etc. If you are on a fixed income (i.e:Social Security, Retirement, Disability) please provide your previous 2 years of 1099’s. And any current statements or awards letter from your retirement or social security.  These items help your Loan Officer explore your options and provide an estimate of the mortgage amount that you may qualify for.

The answer is, it all depends.  Each person's situation is unique which is why our lenders try to get to know you and your situation first so they can better assist you with determining which lending option is right for you.

As a general rule, if you plan on staying at the locations for an extended period of time then perhaps a fixed rate mortgage is your best option, but if you are looking to only spend a couple years at a residence then maybe an adjustable-rate mortgage is the right choice.

To be sure what the best choice is for you, be sure to contact one of our knowledgeable lenders so they can help to tailor a plan to best fit your individual needs.

Yes!  We offer up to 100% financing for first-time homebuyers as well as repeat homebuyers for a primary residence through the Kentucky Housing Corporation (KHC).  We can help guide you through the entire process to get you into your first home.

Yes! We offer a variety of different assistance options for which you might qualify.  Typically, we offer once a year some Welcome Home Grants which gives you money that you can use towards the closing cost or purchase of a new primary residence.

We also offer a Home Buyer Tax Credit which allows homeowners to take 20% of the interest paid on their mortgage as a dollar-for-dollar credit on their tax returns.  This is eligible for a purchase of a home in Kentucky, has a 30-yr fixed rate mortgage loan, and meets some specific income and purchase price limits.  Be sure to consult your tax advisor on the impact on your taxes.

We do not charge an application fee.  So what are you waiting for?  Apply today!

The simple rule of thumb for determining if it makes sense to refinance is to analyze the amount that it will cost you to refinance compared to the monthly savings you'll have by reducing your payment. By dividing the cost of refinancing by the monthly savings you can determine how many monthly payments you'll have to make before you've recaptured the initial refinance cost. If you plan on staying in your home longer than the recapture time it may make sense for you to refinance.

To fully analyze whether it's the time to refinance you'll have to look deeper. The remaining term of your current loan must also be considered, as well as your tax bracket. Our refinance calculator can help you determine if it's the right time to refinance.

OptOutPrescreen.com is the ONLY official Consumer Credit Reporting Industry website to accept and process requests from consumers to Opt-In or Opt-Out of firm offers of credit or insurance.  On this site, you can safely opt out of preapproved credit offers for five years, or even permanently. 

You will need an unexpired Kentucky Drivers License with the correct address and a Social Security card. If you have an out of state ID, or the address is incorrect on your current license, then a piece of mail for address verification purposes is required.

Our Free Checking requires a $100.00 deposit to open. Our Citizens 24 account requires $25.00 to open. If you open a savings account with less than $100.00, an automatic $3.00 quarterly fee will be charged.

It usually takes about 7-10 business days to receive by mail.  A “Quick Card” can be printed at the Main Office for a fee of $5.00 each.

Debit cards are free for all account holders on new personal accounts when sent by mail.  Business accounts are given two free cards when sent by mail.  However, additional cards can be issued for a fee of $5.00 each.

There are no fees associated with a savings account unless the maximum 6 quarterly withdrawals are exceeded. For any withdrawals beyond 6 per quarter, there is a $1.00 fee for each.

Check writing is not available on savings accounts.

There are six withdrawals allowed per quarter. There is a $1.00 fee for each additional withdrawal beyond the limit of six withdrawals.

The interest rate on savings accounts is subject to change at the beginning of each month. The current interest rate is .05%.

Interest is compounded daily and paid quarterly on savings accounts. It is added back to the balance of the account at the end of the quarter.

Yes, a sweep can be set up on a savings accounts. Sweeps are done in $100.00 increments and there is a $5.00 fee per sweep.